What to include
Before you buy
Not sure whether desktop or cloud suits you, or whether JASC covers how you work? Ask — a straight answer costs us less than a refund.
Licence and activation
Lost your key, changed machines, or used up your 5 device activations? Include the email address you bought with and we can sort it out.
Bugs
Tell us what you did, what happened, and what you expected. Screenshots help. Desktop users: mention your operating system.
Feature requests
We keep the product deliberately small, so not everything gets built — but we do read all of it, and customer requests decide what goes next.
Answers you might not need to ask for
- Pricing, licence terms and what happens when the trial ends — pricing page
- System requirements and where to download — download page
- GST, tax invoices, ABNs and BAS — guides
- How we handle your data — privacy
We're a small Australian business, not a call centre — expect a reply from a person, and allow a business day or two. Billing and licence emails are sent from hello@jascapp.com; if something claiming to be from us asks you to pay somewhere else, it isn't us.